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Shipping, Returns & Privacy

Shipping Options

At this time we ship all product by USPS First class or Priority Mail. All orders will be shipped within 1-3 business days.

 

Returns Policy

While we hope that you are satisfied with your purchase from Purse Pod, in the event that you are not, here are some things you can do:


10-Day Returns

You have 10 days after receiving the item to return it for a full refund. To receive a refund, the item must be unopened and unused. You are responsible for shipping costs related to returning the product.

 

Return Instructions

To start the return process email us at customerservice@pursepod.com and be sure to include:

  1. "Return" as the subject in your email
  2. Original Order Number
  3. Order date
  4. Product you need to return
 

Shipping Your Return

When returning your item to Purse Pod, please:

  1. Be sure that your item includes the original tags and/or packaging. IF you do not have the original tags, we will not refund your return.
  2. Use the package the item came in or a similar package.
  3. Use UPS or FedEx so that you can have tracking information about your shipment. If you use USPS please use Priority mail with deliver confirmation.
  4. Ship returns/exchanges to:
Purse Pod
752 East 1000 North
Pleasant Grove, Utah 84062

We will refund your purchase once we receive the returned item and see that it is in brand new condition with tags and packaging included.

 

What if I want to return an item after 10 days?

After 10 days here are a few things you could try:

  1. See if your sister, daughter, relative or close friend wants a Purse Pod.
  2. Find someone less fortunate and build your karma points by giving it away.
  3. Yard sale?
  4. eBay?
  5. Makes a great birthday gift!
 

Broken or Defective Product

We try our best to ship only quality products, but in the event that you receive a defective or broken product please contact us at customerservice@pursepod.com to request a return authorization number. All returned broken or defective products must be in original condition and packaging. Return the product using the shipping address you are provided by customer service. We’ll look at the item to determine if it’s defective.

 

Damaged Items

Damaged product during shipping must be claimed with the package carrier. If any items or boxes are missing or damaged you must contact the carrier. If you notice damage after the carrier has left, keep all packaging and call the carrier to return and inspect the damage. Purse Pod cannot be responsible for damage caused by the package carrier.

 

Cancelling Orders

If you need to cancel an order before it has shipped please contact us right away at customerservice@pursepod.com.  If you’re too late and it ships, you will need to follow the Return Policy. Once an order has shipped, it cannot be cancelled.

Still have a question about returns?

Drop us an email.

 

Purse Pod Privacy Policy - Your Personal Information

We will never share your information with any third party organization. Any information that you share with Purse Pod is kept with Purse Pod.